XEMARTHOLIV Money Back Guarantee Policy

At XEMARTHOLIV, we are committed to providing our customers with high-quality products and services. If you are not entirely satisfied with your purchase, we are here to help. Our Money Back Guarantee ensures that you can shop with confidence and peace of mind.

Eligibility Criteria

• Products must be returned within 30 days from the date of purchase.
• Items must be unused and in the same condition that you received them, including original packaging.
• The original receipt or proof of purchase is required for all returns.

Refund Process

Once we receive your returned item, our team will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. Please allow up to 7 business days for the credit to appear on your account.

Exceptions

• Certain items, such as personalized or custom-made products, cannot be returned.
• Gift cards are non-refundable.
• Any product that is returned more than 30 days after delivery will not be eligible for a refund.

Shipping Costs

You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us

If you have any questions about our Money Back Guarantee Policy, please contact our customer service team at [email protected] or call us at (555) 123-4567. We are available Monday through Friday from 9:00 AM to 5:00 PM.